Shipping policy
SHIPPING POLICY
Order Processing
Pawshé Pets products are fulfilled by approved third-party suppliers and print providers. Most orders enter fulfillment within 1–2 business days. Made-to-order and personalized products generally require 2–7 business days for production before shipment. Processing times may increase during holidays, high-volume periods, quality checks, or temporary stock shortages.
Estimated Delivery Times
Delivery estimates begin after production or supplier processing is complete. Standard U.S. delivery is commonly 2–8 business days after shipment, depending on the product, supplier, carrier, and destination. International delivery commonly takes 10–30 business days after shipment. These timeframes are estimates, not guaranteed delivery dates.
Split Shipments
Items may be produced or stocked at different facilities. A single order may arrive in separate packages with separate tracking numbers and on different dates.
Shipping Charges
Available shipping methods and charges are displayed at checkout based on the products and delivery destination. Promotions or free-shipping offers apply only when shown at checkout.
Tracking
Tracking information is emailed when it becomes available. Carrier scans can take up to 48 hours to update after a label is created. Contact orders@pawshepets.com if tracking has not updated or the package appears delayed.
International Orders, Duties, and Restrictions
International availability varies by product and supplier and is confirmed at checkout. Customers are responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless checkout expressly states otherwise. Customs and carrier processing can cause delays.
Address Accuracy and Delivery Problems
Customers must provide a complete and accurate delivery address. Contact us immediately if an address correction is needed. Changes cannot be guaranteed after an order enters production or fulfillment. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.
Damaged, Incorrect, or Missing Orders
Contact support@pawshepets.com within 30 days of delivery, or within 30 days of the estimated delivery date for an undelivered order. Include the order number and clear photographs or video when reporting damage, defects, or an incorrect item. We will review the claim and, when eligible, arrange an appropriate replacement, reprint, or refund.
Contact
Shipping questions: orders@pawshepets.com
Customer support: support@pawshepets.com
General inquiries: hello@pawshepets.com
This policy does not limit any rights provided by applicable consumer law.